Accepted Methods of Payment Online 

The vendors we use here at Toolsorter will have their own choices of payment processors that they will use. Nearly all of them will accept Visa, and MasterCard. Depending on how they are set up, they may also accept American Express, Discover, or other payment methods. Some may even accept online echecks. Many places will use PayPal, but you do not have to have a PayPal account. They will also accept most of the payment methods mentioned above. We also maintain our own PayPal account for purchases made on other sites or on online auctions. That will be made apparent on the respective sites.

Offline Payments 

That is at the discretion of the vendor from whom you purchase.

Checkout  

Individual payment processes may vary by vendor, but typically, once you click on a “buy now”, or an “add to cart” or “view cart” button you are taken to a payment processor’s page, and are not on the vendor site anymore. They handle all of the payment processing. We nor the vendor ever see any information other than what we need to fill your order and ship it to you. If you see a place to enter a telephone number, it is not because we or they want to sell you something later. It is because we/they may have a question about your order, and may want to discuss your options with you. We never share your information with anyone outside of our own staff. When you complete the payment process, you will be taken to a “thank you” page which is your entry point back into the vendor’s site. On our system, that page is provided by our parent company, Azgrand Internet Marketing, since we have many other sites which use the same payment process. It will also give you other information, such as contact information from our shipping department. We need to be able to reach you in case we have a question about your order, so please read the instructions carefully so you will know what to expect.

Shipping Time 

This may vary by the vendor selling the product. We make every effort to recommend only vendors that will ship within 24 business hours, unless it is a custom or special order. All complete orders for products that the various Azgrand-owned sites stock are shipped out of our warehouse within 24 hours (except 48 hours on weekends).  Although First Class or Priority Mail is sometimes quicker, larger packages are usually shipped by common carrier. In that case, customers should expect a 5-7 day delivery time. For shipping outside of the U.S., longer shipping times may be involved, as well as customs delays at the receiver’s end.

Shipping Methods 

This may vary by the vendor selling the product.  ALWAYS examine your shipping choices during the checkout process and make sure that the method, as well as the cost is suitable for you. It is NOT the venodor’s fault if you don’t read what is presented to you!  If other vendors ship product directly to you, the shipping method will be at their discretion.

Shipping outside of the continental U.S.

That is at the discretion of the individual vendor.

Damaged Shipments 

Regardless of what vendor you buy from, damaged shipments from handling usually must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We nor our vendors are responsible for damage caused by the freight carrier.

Manufacturers Defects 

Each vendor and manufacturer must be responsible for their own warranty program. If a product appears to have a manufacturer’s defect, email or call the vendor to let them know. Do not return products to anyone without first contacting the seller to receive instructions. If an item is to be returned due to manufacturer’s defect, you may be issued a Return Authorization Number, and you will be sent a shipping label, with which you can then deposit the package with the proper carrier at no charge.

Return Merchandise Policy 

This will vary depending upon the vendor you purchase from. Most vendors will be happy to exchange it, or offer a refund. However, return postage or shipping expense will usually be up to the customer.

If you received a different product than initially purchased, please contact your vendor to get instructions. 

Once a return is authorized, you should:

1. Return the item to the address given to you by your vendor.
2. Write the Return Authorization Number clearly on the box or package (or use their pre-paid shipping label.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. A delivery confirmation receipt is recommended. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. Vendors cannot be held liable for return merchandise that does not reach their facilities.

Please make sure your default address in PayPal (or any other payment processor) is correct before you finalize the order.  Our vendors receive the shipping address that the payment processor gives us, and cannot be held responsible for shipping to obsolete addresses. If you realize there was a mistake, email or call the vendor immediately to correct it before it is shipped, otherwise you will be responsible for any “re-shipping” charges after it comes back, and they will have to give you special instructions on how to pay the additional shipping charges.